Unlock Seamless Communication with BT Hosted Centrex: Your Cloud Telephony Solution from Morecom Ltd

In today's fast-paced business environment, staying connected isn't just an option—it's essential. Whether your team is working from the office, remotely, or on the go, a reliable telephone system can make all the difference in productivity, customer satisfaction, and growth.

Enter BT Hosted Centrex, a cutting-edge IP-based telephony solution designed to replace outdated ISDN lines and onsite PBX systems with the flexibility of the cloud. At Morecom Ltd, we're proud to deliver this powerful service as your trusted partner, helping UK businesses like yours transition to modern, scalable communications without the hassle.

What is BT Hosted Centrex?

BT Hosted Centrex is a cloud-hosted, IP-based PBX telephony system that moves your business phone setup from expensive, hardware-heavy onsite deployments to a secure, resilient cloud environment. Offered through BT Wholesale's white-label unified communications platform, it provides all the features of a traditional phone system—plus so much more—without the need for physical infrastructure. This means no more worrying about maintenance, upgrades, or downtime from faulty equipment. Instead, you get instant access to advanced tools via a simple online portal, making it ideal for businesses of all sizes looking to future-proof their communications.

As a leading telecom provider in Wales and beyond, Morecom Ltd specializes in implementing BT Hosted Centrex to fit your unique needs, ensuring a smooth rollout that minimizes disruption to your operations.

Key Features of BT Hosted Centrex

BT Hosted Centrex isn't just a phone line—it's a full suite of unified communications tools built for collaboration and efficiency. Here are some standout features:

• Advanced Call Management: Enjoy hunt groups across multiple sites, call recording, auto-attendants with personalized greetings, call forwarding, parking, and pickup. Route calls to mobiles or other extensions effortlessly for seamless handling.
• Unified Communications Integration: Seamlessly connect with Microsoft Skype for Business and Office 365 for instant messaging, presence indicators, video calls, and one-click conferencing. Share screens, manage attendees, and collaborate from any device—PC, tablet, or smartphone.
• Mobility and Remote Working: Use softphones on mobiles or laptops with the Office UC app, supporting one number per user, hot desking, and connectivity over any UK mobile network. Work from anywhere with broadband, Wi-Fi, or mobile data—no SIM changes required.
• Contact Centre Tools: Get real-time dashboards, wallboards, automatic customer file pop-ups, CRM integrations (like Salesforce or Microsoft Dynamics), and intelligent call distribution with queuing and supervisor monitoring. Perfect for small teams or growing operations.
• Customizable Profiles: Choose from Foundation (basic telephony), Functional (enhanced controls), Fixed (desk-based), or Mobility (remote-focused) licenses to match your team's roles and workflows.
• Hardware Compatibility: Pair it with high-quality Yealink handsets, conference phones, and Yealink headsets for crystal-clear audio and reliability.

These features are managed through an intuitive Business Zone portal, giving you real-time control from anywhere.

The Benefits: Why BT Hosted Centrex Powers Your Business Forward

Switching to BT Hosted Centrex with Morecom Ltd means embracing a system that's as cost-effective as it is powerful. Here's how it transforms your operations:

BenefitHow It Helps Your BusinessCost SavingsEliminate upfront hardware costs and ongoing maintenance. Pay only for seats you need, with free on-net calls, reduced mobile/international rates, and up to 2,000 free minutes per user.Scalability & FlexibilityScale up or down for seasonal demands, support hybrid work, and integrate with existing PBXs during migration. No minimum channels required—tailor to your exact needs.Enhanced ProductivityBoost collaboration with video, IM, and conferencing, reducing email overload. Mobile access ensures your team stays connected, wherever they are.Reliability & SecurityHosted on BT's next-generation network with no single point of failure, robust SLAs, and real-time fraud monitoring. Failover options redirect calls during outages.

Improved Customer ExperienceFeatures like live wallboards, daily stats, scheduled reports, and customizable music on hold keep calls flowing smoothly and insights at your fingertips.

Businesses using BT Hosted Centrex report faster setups, higher employee satisfaction, and better customer interactions—all while cutting telecom bills.

Why Choose Morecom Ltd for Your BT Hosted Centrex Implementation?

At Morecom Ltd, we're more than just a telecom provider—we're your local experts in cloud-based solutions, based in Pontypool, Wales, with a passion for delivering tailored tech that drives results. As a BT partner, we handle everything from initial consultation to full deployment, including:

• Personalized Training: Custom sessions in our meeting room or on-site to get your team confident and proficient.
  
• Enhanced Features: Add-ons like ring groups with queuing, failover to mobiles, and professional music on hold recordings for a polished touch.
  
• Ongoing Support: Our friendly team provides assistance, ensuring your system runs flawlessly as your business evolves.

We've helped countless UK companies—from startups to enterprises—modernize their communications, and we're ready to do the same for you.

Ready to Elevate Your Communications?

Don't let outdated phone systems hold you back. With BT Hosted Centrex from Morecom Ltd, you get world-class cloud telephony that's secure, scalable, and simple to use. Contact us today for a free consultation and demo—let's connect your business to the future.

Get in Touch

| Call: 01495 755555 | Email: info@morecom.co.uk

Morecom Ltd – Your Partner in Telecom Innovation