Hosted Communications
Call Handling
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Auto Attendants
An Auto Attendant allows your callers to navigate a menu in order for them to speak to the correct department or person.
an example of this is:
Welcome To (Company Name)
Please Press:
1 for sales
2 for accounts -
Call Centres
The Call Centre enables agents to handle inbound and outbound calls efficiently and expertly.
With call queuing, comfort messages and MOH your callers will be happy with the way you're handling their call. -
Enhanced Ring Groups
Dont need a call centre or an auto attendant? An Enhanced Ring Group allows you to handle calls sufficiently.
An ERG has basic queuing and features, without the analytics of a call Centre.
Customisable Features
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MOH -Music On Hold
We have 2 options with MOH.
These include:
Using system standard music
or
Fully customizable royalty free music that you can record an advert over the top to help advertise or promote your services while your callers are waiting. -
Call Analytics
With Call Analytics you are able to monitor how many callers you recieve, how many were answered, un-answered and a lot more in depth analytics.
Not only does it monitor your callers but it monitors your agents also. It monitors how long they were signed in, signed off, how many calls they took, how many breaks etc etc.
Really useful if you have a high volume of calls.
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Voicemail To Email
Want to be notified about a voicemail quickly? Rather than a flashing light on your phone we have the option to email all your voicemails off the system automatically and instantly as soon as your receive them.
Other Features & Services
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Call Recordings
Do you need to record calls?
Perhaps for the following reasons:- Training Purposes
- Complaints
- Quality & Assurance
Our system can record you calls and gives you easy access to listen to them when you need to.
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Recordings & Voicemail Backup
With our Simple Storage Solution we are able to offer you secure and reasonably priced backup storage which is tailored to your needs and will scale up based on your usage.
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Phone System Training
Morecom Ltd technicians will fully train all your staff how to expertly use your new hosted phone system.
With fully customizable training based on your needs we will provide you with screenshots and training guides along with an excellent customer service.
Frequently Asked Questions
What Happens If We Have Broadband Failure?
Our system is designed with a failover we can make calls go to a mobile or another phone at your request or automatically should your broadband go down for any reason.
Calls Included?
We can include up to 2000 minutes per user free off charge within the licence fee (calls outside of this will be charged)
Can I Really Work From Anywhere?
Yes!. So long as you have broadband, Wi-Fi or mobile data you really can work from anywhere. With the IPV Application your call handling capabilities become endless.
Can We Get Extra Training?
Yes! Staff not in on the day we install? Do you want your agents to have a more in depth training?
Do you require group training?
We can tailor a training session for you. You can come to our meeting room or we can come to you, Either way we will leave you feeling confident and raring to go in using your new telephone system. Please ask us for a quote.