Morecom Ltd & IPVoice: Modern Business Telephony That Works Wherever You Do

In today's business environment, communication is more important than ever. Customers expect calls to be answered quickly, staff need the flexibility to work from anywhere, and businesses require a telephone system that is reliable, scalable, and easy to manage.

That's why Morecom Ltd has partnered with IPVoice, one of the UK's leading hosted telephony platforms, to provide businesses with a powerful cloud-based phone system designed for the modern workplace.

Whether you're a small business with a handful of users or a multi-site organisation with hundreds of extensions, the Morecom IPVoice solution delivers enterprise-grade functionality without the cost and complexity of traditional on-site telephone systems.

What is IPVoice?

IPVoice is a cloud-hosted telephone platform that allows businesses to make and receive calls over the internet rather than relying on traditional phone lines.

Because the system is hosted in the cloud, there is no need for expensive PBX hardware on site. Users simply connect their desk phones, mobile applications, or softphones and start making calls.

This creates a highly flexible communications platform that can grow alongside your business.

Why Businesses Choose Morecom IPVoice

Our customers choose IPVoice because it offers all the features expected from a modern business telephone system while remaining simple and cost-effective to operate.

Key benefits include:

✅ Work from anywhere

✅ Keep your business number wherever you are

✅ Mobile and desktop applications

✅ Call recording options

✅ Voicemail to email

✅ Auto attendants

✅ Call queues

✅ Business continuity protection

✅ Easy scalability

✅ Lower costs than traditional telephone systems

✅ No reliance on old PSTN or ISDN services

The Powerful Mobile App

One of the most popular features of the Morecom IPVoice platform is the mobile application.

The app allows users to take their office extension wherever they go.

Whether you're:

  • Working from home
  • Travelling abroad
  • Visiting customers
  • Working between sites
  • Managing remote teams

You can answer business calls exactly as if you were sitting in the office.

Mobile App Features

  • Make and receive business calls
  • Transfer calls
  • Access company contacts
  • View extension status
  • Access voicemail
  • Manage call forwarding
  • Use WiFi or mobile data connectivity

For many businesses, the mobile app has become an essential tool for flexible and hybrid working.

Business Features Included

The IPVoice platform provides a comprehensive range of features designed to improve customer service and increase productivity.

Auto Attendants

Create professional greeting menus such as:

"Press 1 for Sales"

"Press 2 for Support"

"Press 3 for Accounts"

This ensures calls are directed to the correct department quickly and efficiently.

Call Queues

Ideal for:

  • Customer service teams
  • Support departments
  • Sales environments

Callers can remain in a queue until the next available team member is available to assist them.

Voicemail to Email

Voicemail messages can be delivered directly to your email inbox.

Benefits include:

  • Faster message retrieval
  • Easy forwarding
  • Improved responsiveness

Call Recording

Recording capabilities can assist with:

  • Staff training
  • Quality assurance
  • Compliance requirements
  • Customer dispute resolution

Remote Working

Unlike traditional systems tied to a specific office location, IPVoice users can operate from virtually anywhere with an internet connection.

This creates greater flexibility and business resilience.

Technical Support Made Easy

One of the biggest advantages of the Morecom and IPVoice partnership is the simplicity of support.

Because the system is cloud-based, many issues can be investigated and resolved remotely.

Remote Support Options

Our support team can assist using:

  • Telephone support
  • Email support
  • AnyDesk
  • TeamViewer
  • UltraViewer

This means many configuration changes, troubleshooting tasks, and user support requests can be completed quickly without requiring an engineer to attend site.

Benefits include:

✅ Faster fault resolution

✅ Reduced downtime

✅ Lower support costs

✅ Immediate assistance

✅ Less disruption to your business

Comparing IPVoice to Traditional Telephone Systems

Traditional PBX Systems

Traditional systems often require:

  • Expensive on-site hardware
  • Dedicated phone lines
  • Specialist maintenance
  • Costly upgrades
  • Limited flexibility

Remote working can be difficult and adding new users often involves additional hardware and engineering work.

Morecom IPVoice Hosted Telephony

By comparison, IPVoice offers:

  • Cloud-based operation
  • Easy expansion
  • Mobile working
  • Lower infrastructure costs
  • Rapid deployment
  • Ongoing feature development

Businesses can add users, handsets, and functionality much more easily than with legacy phone systems.

Comparing IPVoice to Other Hosted Systems

There are many hosted telephony providers on the market, but one of the key advantages of choosing Morecom Ltd is the level of personalised support customers receive.

Rather than dealing with large call centres or generic support desks, customers benefit from:

  • Local expertise
  • Dedicated account management
  • Personal support
  • System training
  • Installation assistance
  • Ongoing technical guidance

Our team takes the time to understand how your business operates and ensures your phone system is configured accordingly.

Business Continuity & Reliability

Hosted telephony also provides significant resilience advantages.

If your office becomes inaccessible due to:

  • Power failure
  • Internet outage
  • Building issues
  • Extreme weather

Calls can often be redirected to:

  • Mobile phones
  • Home workers
  • Alternative offices
  • Additional locations

This helps maintain customer service and business operations during unexpected events.

The Morecom Process

1. Consultation

We discuss your current phone system and business requirements.

2. System Design

We create a telephone solution tailored to your organisation.

3. Quotation

A detailed proposal is prepared outlining users, features, handsets, and pricing.

4. Installation & Setup

The system is provisioned and configured by our engineers.

5. Number Porting

Where required, existing business numbers can be transferred.

6. Training & Go Live

Users receive guidance on handsets, mobile apps, and system features.

7. Ongoing Support

Our technical team remains available to assist with future changes, support requests, and system enhancements.

Why Choose Morecom Ltd for IPVoice?

✅ Trusted local communications provider

✅ Professional installation and setup

✅ Easy-to-use mobile applications

✅ Flexible cloud telephony

✅ Business continuity features

✅ Remote support capabilities

✅ Scalable solutions for growing businesses

✅ Friendly UK-based support

✅ Simple migration from existing phone systems

✅ Suitable for single users through to large organisations

Conclusion

The Morecom Ltd IPVoice solution delivers everything a modern business needs from a telephone system. With powerful cloud-hosted technology, flexible mobile working, advanced call handling features, and professional support from the Morecom team, businesses can improve communications while reducing complexity and costs.

Whether you're replacing an ageing phone system, preparing for future growth, or looking to support hybrid working, Morecom Ltd and IPVoice provide a reliable, feature-rich telephony platform that keeps your staff connected and your customers supported wherever business takes you.